● REC · For Microsoft Teams

Call recording, reporting and monitoring for Microsoft Teams.

Rewind adds call recording, live monitoring and custom reporting to the Teams calls you already make — plus queues, routing and wallboards when you need them. Calls stay on Teams; your data stays in Australia.

Start 7-day free trial → Book a chat
Built on Teams Phone Recording included No credit card to trial

What it does

Recording and a contact centre, on your Teams numbers.

Everything runs on the numbers you already have in Teams — routing and queues on one side, recording and retention on the other. One login, hosted in Australia.

Contact centre
Smart IVRMulti-level menus, text-to-speech or your own audio, edited live in the portal.
Skills-based routingLongest-idle, skills, priority, business hours, overflow and callbacks.
Native Teams answeringCalls ring in the Teams client agents already use — no second softphone.
Live wallboard & SLAQueues, agents, abandons and SLA % updating in real time.
Voice + digitalWeb chat and native Teams conversations routed through the same queues.
Compliance recording
Every call capturedDID, internal Teams-to-Teams, PSTN and meetings — automatically.
Enforced by Teams policyTamper-evident, with fail-open or fail-closed set to your risk appetite.
Per-speaker audioUnmixed stereo channels, ready for transcription and analytics.
Australian storageEncrypted, per-tenant, with retention and legal-hold controls.
Searchable library + auditFind by number or date, play via a secure link; every playback logged.

The product

Here's what your team uses.

These are the real screens in Rewind — the wallboard, the recordings, the reports and the agent view.

Live wallboard app.rewind · live operations
Rewind live wallboard — every queue, agent and call in real time
Live wallboardEvery queue, agent and call in real time — service level, longest wait and abandons. Put it on a screen for the floor.
Recordings compliance
Rewind recordings library with playback, transcript and retention
RecordingsEvery call recorded and searchable by number or date, with playback, transcript and retention controls.
Reports insight
Rewind custom report builder
ReportingGroup by queue, agent, day or disposition, save the views you use, and export. Prebuilt reports for the common ones.
Live chat voice + digital
Rewind live chat console — web and Teams conversations
Live chatWeb and Teams chat run through the same queues and agents as your calls.
Agents supervision
Rewind agent detail — state history, handle stats and interactions
MonitoringPer-agent state, handle time and recent calls. Monitor a live call, or step in when you need to.

How it works

Live on your existing Teams numbers.

Rewind runs on Microsoft's own Teams Phone platform. No SBCs, no SIP trunks to us, no number porting.

01

Connect Teams

Sign in with Microsoft and point a resource account at Rewind — Direct Routing, Operator Connect or Calling Plans.

02

Set yourself up

The in-app guide walks you through queues, your IVR, recording policy and mapping agents — no professional services.

03

Take calls

Calls ring agents natively in Teams. Watch it live on the wallboard from minute one.

04

Everything recorded

Every call is captured to Australian storage, searchable and audited, ready for compliance.

Pricing

Priced per seat. Minutes pooled.

Per seat, per month, in AUD. Each plan includes a pool of call minutes shared across your team. 7-day free trial, no credit card.

Core
A$69/ seat · mo
2,500 min / seat · pooled
  • Full contact centre
  • Compliance recording
  • Live wallboard & SLA
  • Email support
Start free trial
Most chosen
Pro
A$99/ seat · mo
4,000 min / seat · pooled
  • Everything in Core
  • AI transcription & assist
  • Presence & supervisor tools
  • Priority support
Start free trial
Scale
Customcommitted
Bespoke minute commitment
  • Everything in Pro
  • HA + uptime SLA + certification
  • SSO / SAML & audit logging
  • Dedicated success manager
Book a chat
Overage Beyond the pool, A$0.06 / min, shared across every seat — so busy and quiet agents balance out.

Try it on your own Teams numbers.

Sign in with Microsoft, connect a number, and start recording and reporting on your calls the same day.

Start 7-day free trial → Book a chat
No credit card · self-serve setup · hosted in Australia